Why am I unable to reach someone directly by phone during regular business hours?

Phone calls must be taken in the order received. If reservation staff have pending messages to be returned when the phone rings during business hours, they are unable to answer. Reservation requests are returned in the order received, however, staff will do their best to return emergency or other non-reservation calls prior to reservation calls if necessary. Calls are generally returned within one business day. Calls are not returned on weekends or holidays.

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1. Why am I unable to reach someone directly by phone during regular business hours?
2. Why are no summer dates are available for reservation when I call one year in advance?
3. Can I schedule a tour of the facility?